The list goes on, trust me you DO NOT, I repeat DO NOT want to work here. Oh yeah forgot to mention “Tech” is basically treated like trash, stepped on, abused, and takes the “heat” for mistakes made by other departments specifically sales. Managers at times can be lazy, and push back on escalations simply because they don’t want to deal with customers. Managers are always quick to get irritated with simple questions as there is no knowledge base to lookup info. Manuals and “flowcharts” are outdated and useless.Ĭustomers and installers are allowed to be abusive towards techs., management has made no commitment to making any efforts in preventing this from happening. room, you are literally on your own.literally, aside from a few other techs that will help with questions along the way, managers have yet to properly design or make valuable training material that helps new hires (you) in learning about the products and how to properly troubleshoot and support them. DW Mobile Plus allows you to register an unlimited number of surveillance system sites, then view and playback up to 16 cameras at a time. In technical support, you are required to assemble DVRs and NVRs during your first two weeks (or longer), which doesn’t really provide much “training” as to what and how you’ll actually be supporting, I see it as more of them using you to help the assembly line and shipping meet their quotas. Our flagship mobile app, DW Mobile Plus for Apple and Android smartphones and tablets is a free app that works seamlessly with Digital Watchdog’s popular VMAX A1 Plus DVRs. managers don’t seem to have a grasp on what it really takes to “lead” a team, and are very egotistical. Aside from HR thinking they are above state and federal laws and making up their own policies, proceed with caution, you’ve been warned.
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